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Refund & Exchange Policy
• At Cinq Apparel, customer satisfaction is our priority. We carefully inspect every order before dispatch; however, if you face any issue with your purchase, You can make a refund or exchange request within 24-48 hours of receiving your order. Please review our policy below.
Exchange Policy
The exchanges are available under the following conditions:
• Items purchased from our online store may be exchanged only if they are unused, unwashed, unshrunk, undamaged, and returned with the original tags, labels, and packaging intact.
• Exchanges are applicable for local orders only.
• For international orders, exchanges are only accepted if:
o The wrong item was delivered, or
o The product received is damaged or faulty.
• Sale / discounted items are only eligible for exchange if an incorrect or defective item is delivered.
• Exchange requests must be made within 24 to 48 hours of receiving your parcel.
• Items sent for exchange without prior approval will not be accepted.
Non-Exchangeable Items
The following items are not eligible for exchange:
• Used, washed, altered, shrunk, stitched, tampered, damaged, stained, or worn items are not eligible for exchange.
• Items without original tags or packaging
• Customized or made-to-order items
• Products purchased during clearance sales (unless incorrect or faulty)
Refund Policy
Cinq Apparel does not offer cash refunds or returns once an order has been confirmed and processed.
Refunds will only be considered in exceptional cases such as:
• Item is out of stock after payment
• Order cancelled by Cinq Apparel due to unavailability
Approved refunds may take 7–10 working days depending on your payment method or bank.
Exchange Procedure
If you received the wrong product or a faulty item, please contact our customer support team within 24–48 hours of delivery with the following details:
• Order number
• Full name
• Clear images of the item received
• Description of the issue
Once verified, our customer care representative will guide you through the exchange process.
Contact Us
For any exchange-related assistance, please contact:
📧 Email: info@cinqofficial.com
📞 Phone / WhatsApp: +92 311 1100575
Important Notes
• Color differences may occur slightly due to screen resolution and lighting; this will not be considered a defect.
• Cinq Apparel reserves the right to reject any exchange request that does not meet the above conditions.

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